Our Zero Tolerance Policy
ASV has a ‘zero tolerance’ approach to customers that treat any member of staff in an abusive, threatening or violent manner.
All members of staff have a right to serve customers without concern of being abused, threatened or attacked.
We expect our staff to treat customers in a polite, helpful and respectful manner, and we also expect customers to provide our staff with the same level of respect.
We understand that there may be times that customers act out of character due to illness, frustration or worry, however, aggressive/abusive behaviour towards staff will not be tolerated and may result in the customer being banned from ASV.
All instances of unacceptable behaviour are documented by staff and are investigated by management.
The following types of behaviours in or around ASV, or over the telephone, would be found unacceptable to our staff:
