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Personal Training

Planning a trip to ASV?

We would encourage you to familiarise yourself and any other members of your party with the below guide.

If you have any further queries about our facilities please feel free to get in touch with us on social media or email our Customer Service Team: info@aberdeensportsvillage.com

Let the fun commence!

Facility Guide
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ASV Terms & Conditions

Please familiarise yourself with our Terms & Conditions. If you have any queries about the details included in this document then please get in touch.

ASV Terms & Conditions
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Bookings Terms & Conditions

We have partnered with Legend to bring you a quick and easy booking process. Before booking any activities such as football, squash or an exercise class, please first familiarise yourself with our Booking Terms & Conditions.

Please be aware that before you make any bookings you must first create a free online account with us.

Bookings Terms & Conditions
Indoor Pitch Team 5

Membership Terms & Conditions

Please read our Membership Terms & Conditions before signing up to one of our memberships.

Membership Terms & Conditions
Squash

Our Zero Tolerance Policy

ASV has a ‘zero tolerance’ approach to customers that treat any member of staff in an abusive, threatening or violent manner.

All members of staff have a right to serve customers without concern of being abused, threatened or attacked.

We expect our staff to treat customers in a polite, helpful and respectful manner, and we also expect customers to provide our staff with the same level of respect.

We understand that there may be times that customers act out of character due to illness, frustration or worry, however, aggressive/abusive behaviour towards staff will not be tolerated and may result in the customer being banned from ASV.

All instances of unacceptable behaviour are documented by staff and are investigated by management.

The following types of behaviours in or around ASV, or over the telephone, would be found unacceptable to our staff:

In some instances we will report incidents to the Police. If the Police are called, the customer will be banned from ASV.

If a customer is unhappy with any aspect of the service provided by ASV this should be voiced appropriately, either by arranging an appointment to discuss the issue with our Customer Service Manager at support@aberdeensportsvillage.com or by submitting a letter of complaint here.

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