FAQs - The New ASV App
We know you might have some queries about the new app, so we have listed some helpful FAQs below. Please take a look at these prior to contacting us, as the answer you are looking for may already be there.
Q: What happens if my log-in details are not recognised?
A: Please email our Reception Team and ask for your email address and membership card number*.
*TIP: You need to use the same email address that you used to sign up to an ASV Membership! You'll find your membership card number on the back of your ASV card (this is used for the 'barcode number' when logging into the app'.
Q: Where can I book my gym and swim sessions?
A: First head to 'Bookings', then hit 'Classes'. This will take you to our online booking system. Please log-in with your online account details, and then you are able to make your bookings!
Q: I noticed that my Activity Points are visible to all other members - can I hide this?
A: Yes - you can amend all your privacy settings by clicking your initials/profile picture on the top left corner of the app. From there, press 'Settings' followed by 'Privacy'.
Q: How do I use the app for contactless entry into ASV?
A: In the top right corner of the app there is a barcode section with your card details on here (it looks like a square with a line in the centre). You can also add to your wallet (Apple Wallet/Google Pay etc). So you can access our venue contactless without needing your card.
Q: I have other fitness apps - how do I connect these to the ASV App?
A: We have ADVAGYM & MYZONE built into the App however you can add all of your own apps by clicking on your initials/profile picture (top left corner off app). From there, press 'Connected Apps' and select the different apps you would like to connect. All this information will then show under the 'My Lifestyle' tab!
Q: Where can I find the deals section within the app? Is this Members only?
A: Yes - these are exclusive to ASV Members and can be found under 'My ASV'. You can find a list of deals here, including your FREE 1 Day Guest Pass that you get once you log into the app. You can expect new deals every month!
Q: There is a feedback section within the App – where does this information go?
A: The information is submitted into our club portal where all feedback will be recorded and actioned as part of our customer feedback strategy.
Q: When first logging in, I'm being asked for a barcode number. How do I insert this?
Just tap the screen and enter your membership card number! You can find this on the back of your ASV card.
Q: Is my LeisureHub and App account the same thing?
A: No - you need to create a new account on the App when you first log in. This is not the same log in you used for creating an account for our online booking system. You should use the same email address you used for signing up to a membership at ASV.
You can submit your queries through the App! Head to 'My ASV' and press 'App Support'.