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Help Centre

I'm experiencing booking issues. What do I do?

I have lost my membership card/my card number is no longer visible. +

Please contact us and we can provide this to enable you to register for our online booking account

I'm trying to log in using my log in details from before but the system doesn't recognise me. +

Our new booking system will not recognise your previous sign in details. You will have to re-register to enable you to use the service.

I have registered but the system is trying to charge me for sessions that should be included? +

If you have a live membership and add the session to your basket the cost for the session will update according to what your membership entitles you to.

If the session is still coming up with a charge, and you have an annual memberships, this may be the result of your membership expiring during lock-down. We are working on rectifying this as quickly as possible and we'll be in touch to advise as soon as your membership is fixed.

Myself and my partner both have memberships and we share the same email account. We can register one of our accounts online but not the other. +

All accounts must have a unique email address in order to register online for booking. Please get in touch to let us know an alternate email address for your file.

When trying to register the online booking site is saying 'an error as occurred while processing your request'. +

Please ensure you are using an updated browser. Our system works best with Google Chrome and Safari.

I'm not sure where to find my card number. +

This is located on the back of your ASV membership card. If this is not visible please contact us and we can provide this for you.

I have tried to register but the online booking site is not accepting my email address? +

The email you use to register must match the email address we have on your membership file in order to synchronise the booking account with your membership.

If you are unsure of this please get in touch and we will provide you with the email address we have on your membership file or if this has changed we will update this as requested.